Last Updated: 12/14/2021
This Web site is the responsibility of Labviva, headquartered in Boston, MA.
Labviva is not responsible for the privacy practices or the content of any other websites that are hyperlinked to or from labviva.com.
Information We Collect and How We Collect It
Information that You Voluntarily Provide to Us
Account and Administrative Information.
To create a Labviva account you will need to provide your name, your email address, the name of your company for whose purposes you are creating the Labviva account, and the country you are located in, as well as your billing address, shipping address, and telephone number. Information We Collect When You Opt In to Marketing Communications. If you sign up or otherwise opt in to receive promotions from us, you will need to provide your email address. You may also be required to provide your name. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable mail or by contacting us using the contact information below under "Contact Us."
Payment & Order Information.
Purchases of products must be made by credit card or purchase order and your payment options may vary by your location. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. Labviva does not directly access or handle your credit or debit card information. To make a purchase, you will need to provide your name and your credit or debit card type, number, expiration date, security code, billing address, shipping address, Labviva name and telephone number. We will maintain a record of the purchases that you make using the Services. Requests for Quotes and Information. To request a quote for a Labviva product or to request information via our website you will need to provide your contact information (as discussed above) and, as applicable, details of the product(s) or information in which you are interested.
You are responsible for any comments, data, text, images, video, audio, and other content and material that you create, post, transmit, upload, publish, distribute, broadcast, submit, or otherwise provide via the Services, including by posting reviews of Labviva products (together, "User-Generated Content"). User-Generated Content that you provide is posted on the Services at your own risk. We cannot guarantee that User-Generated Content you provide will not be viewed by unauthorized persons. You understand that, even after removal, copies of User-Generated Content you have provided may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other users of the Services. Live Chat Conversations. If you use any chat feature on this website or any of our other Services, we will collect all text and other information that you may provide or input using that feature. If you use a chat feature while signed into your Labviva account, we may link that information to your account.
Information that We Collect Through Your Use of the Services
IP Addresses, Location Data, and Related Data. When you visit this website or otherwise use the Services, we may automatically collect certain information from your device. In some countries, including countries in the EEA, this information may be considered personal information under applicable data protection laws. Specifically, the servers used to operate and provide the Services may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services, including Internet protocol ("IP") addresses assigned to the computer and other devices from where you access the Internet, your Internet service provider (ISP), your device ID number, your approximate geographic location, your browser type, the pages you access on the Services, the websites you access before and after visiting the Services, the length of time you spend on the Services, date and time stamps, and clickstream data. Labviva may use this information to administer the Services and their servers, to generate statistical information, to monitor and analyze website traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve Services content and the products, services, materials, and other content that we describe or make available through the Services (see also how we use analytics services as described below). We may combine this information with other Collected Information (including other personal information) and information obtained from third parties for security reasons and to protect our rights or the rights of others as discussed below. The suppliers that we use to provide the Services may collect information about your visits to our and other websites. Some of this information may be collected using cookies and similar tracking technologies as explained further below under "Cookies."
These are cookies that are required for the operation of our websites. For example, these cookies are required to identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users of our websites to make use of their functions, for example, shopping carts, saved search, and similar functions. Without these cookies, services that you have requested cannot be provided.
Functionality related. These cookies allow us to offer you enhanced functionality when accessing or using our websites. This may include remembering choices you make, for example and as applicable, remembering your username, preferences, or settings, remembering if you reacted to something on or through our websites so that you are not asked to do it again, remembering if you have used any feature of our websites before, restricting the number of times you are shown a particular advertisement, remembering your location, and enabling social media components. As described above, you may disable functional cookies, but if you do so then various functions of our websites may be unavailable to you or may not work the way you want them to. Performance related. These cookies assess the performance of our websites, including as part of our analytic practices to help us understand how visitors use and interact with our websites, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences (e.g., your choice of language, country, or region). These cookies help us improve the way our websites work and provide a better, personalized user experience. Some of our performance-related cookies are managed for us by third parties. However, we don’t allow those third parties to use the cookies for any purpose other than those listed above. Advertising or targeted related These cookies record your visits to our websites, the pages you have visited on our websites, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. Labviva and its third-party advertising platforms or networks may use this information to make our websites, their content, and advertisements displayed on our websites more relevant to your interests (this is sometimes called "behavioral" or "targeted" advertising and is further discussed below). These types of cookies are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. To find out more about interest-based ads and your choices, please visit the Digital Advertising Alliance, the Network Advertising Initiative, the Interactive Advertising Bureau (IAB) Europe, http://www.allaboutcookies.org, and http://www.youronlinechoices.com.
From time to time certain of our Services may participate in or use advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms. These services collect information about your visits to and interactions with the applicable Service and other websites and will use that information to target advertisements for goods and services. These targeted advertisements may appear on the applicable Service or on other websites. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer's interests and preferences, which enables their computers to deliver advertisements targeted directly to the consumer's specific interests. This practice is often referred to as "online behavioral advertising." For example, a third-party advertising network might collect information on the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the applicable Service or other websites, the location of your Internet service provider, the date and time of a visit to a website, and other interactions between you and websites.
How We Use Collected Information
Purpose Collected & Communication with You.
Security and Protection of Rights.
To Protect Labviva and Others.
For personal information that we process on behalf of our customers, we will retain that personal information in accordance with the terms of our agreement with them, subject to applicable law. Your Rights and Choices Regarding Your Personal Information You have the following data protection rights: If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by visiting your Labviva account or contacting us at info@Labviva.com. In addition, if you are a resident of the European Union, you can object to the processing of your personal information, you can ask us to restrict processing of your personal information, and you can request portability of your personal information. You can exercise these rights by contacting us using the contact information provided below under "Contact Us." You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt out" link in the marketing e-mails we send you. To opt out of other forms of marketing, such as postal marketing or telemarketing, if applicable, then please contact us using the contact information provided below under "Contact Us." Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you are a resident of France, you may provide us with instructions regarding the manner in which we may continue to store, erase, and share your information after your death, and, where applicable, the person you have designated to exercise these rights after your death. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information please contact your local data protection authority. For details on how to manage your preferences for cookies and tracking technologies within your web browser, please read the information provided above under "Cookies." We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
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